Terms & Conditions
General Terms and Conditions for the Hotel Accommodation Contract
I. Scope
1. These terms and conditions apply exclusively to accommodation contracts and all services provided by the hotel for overnight guests. The use of the guest's terms and conditions is expressly rejected. The validity of the guest's terms and conditions always requires a corresponding explicit written agreement.
II. Conclusion of Contract
1. A hotel accommodation contract (hereinafter referred to as "contract") is formed when the hotel accepts a booking request from the guest. The hotel is free to accept the booking request in writing, orally, in text form (email, fax), or implicitly by providing the service.
2. The contracting parties are the hotel and the guest. If a third party makes the booking for the guest, they are liable to the hotel as the booker together with the guest as joint debtor for all obligations under the contract, unless the guest confirms in writing or by actually utilizing the booked service that the booking was made for them. Regardless, every booker is obliged to forward all booking-relevant information, particularly these General Terms and Conditions, to the guest.
3. The subletting or re-letting of the provided rooms as well as their use for purposes other than accommodation requires the prior written consent of the hotel.
III. Services, Prices, Payment
1. The hotel is obliged to keep the rooms booked by the guest available according to these General Terms and Conditions and to provide the agreed services.
2. The guest is obliged to pay the prices valid or agreed for the room rental and the further services used by him. This also applies to hotel services and expenses towards third parties initiated by the guest or the orderer.
3. Unless otherwise agreed in writing, the agreed prices include the respective statutory VAT. Any other taxes and public levies such as visitor's tax, cultural promotion contribution (so-called "bed tax") etc., are not included in the prices. These levies must be borne by the guest additionally.
4. The prices may be changed by the hotel if the guest wishes to subsequently change the number of booked rooms, the hotel services, or the duration of stay and the hotel agrees to this.
5. Invoices of the hotel are payable immediately upon receipt without deduction. If invoices are exceptionally not handed over to the guest on the day of departure, but sent to him, they are deemed to have been received by the invoice recipient at the latest 3 days after dispatch, unless an earlier receipt can be proven. The guest is in default at the latest if payment is not made within 14 days of due date and receipt of an invoice; this applies to a guest who is a consumer only if these consequences have been specifically pointed out in the invoice. In the event of payment default attributable to the guest, the hotel is entitled to charge default interest of 5% above the base interest rate to consumers. In business transactions between entrepreneurs, the default interest rate is 8% above the base interest rate. The hotel reserves the right to claim higher damages. For each reminder after the default occurs, the hotel can charge a reminder fee of € 10.
6. The hotel is entitled to demand a reasonable advance payment or security deposit of up to 100% of the total payment obligation upon conclusion of the contract or afterwards. The amount of the advance payment and its due date can be agreed in writing in the contract. Furthermore, the hotel is entitled to demand immediate payment of claims accumulated during the guest's stay by issuing an interim invoice. A payment default of even one interim invoice entitles the hotel to withhold all further services and to make the fulfillment of services dependent on a security deposit of up to 100% of the outstanding payment.
7. The guest may only offset or reduce a claim of the hotel with an undisputed or legally established claim.
IV. Guest Withdrawal, Cancellation, Non-utilization of Hotel Services
1. The hotel grants the guest the right to withdraw at any time. The following provisions apply, unless the contract specifies otherwise in individual cases:
a) In the event of a guest canceling the booking, the hotel is entitled to reasonable compensation.
b) The hotel has the option to claim a withdrawal fee instead of calculating specific compensation. The withdrawal fee amounts to 90% of the contractually agreed price for overnight stays with or without breakfast, 70% of the contractually agreed price for overnight stays with half board, and 60% of the contractually agreed price for overnight stays with full board. The guest is free to prove that the hotel has not suffered any damage or that the damage incurred by the hotel is lower than the demanded compensation fee.
c) If the hotel calculates the compensation specifically, the amount of compensation shall not exceed the contractually agreed price for the services provided by the hotel, less the value of the expenses saved by the hotel and what the hotel gains from other uses of the hotel services.
2. The aforementioned regulations regarding compensation apply accordingly if the guest does not use the booked room or services without timely notification.
3. If the hotel has granted the guest the option in the contract to withdraw from the contract within a specific period without further legal consequences, the hotel is not entitled to compensation. The timeliness of the cancellation declaration is determined by its receipt at the hotel. The guest must declare the cancellation in writing. A communication via fax or email satisfies this written form.
V. Cancellation by the Hotel
1. If the guest has been granted a complimentary cancellation right under Clause IV para. 3, the hotel is also entitled to withdraw from the contract within the agreed period if there are inquiries from other guests for the booked rooms and the guest does not finally confirm the booking when asked by the hotel.
2. If a down payment or security deposit agreed upon according to Clause III para. 6 is not made within a set deadline, the hotel is also entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for good cause, particularly if
force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract; or
rooms are booked under misleading or false statements of essential facts, such as regarding the guest's identity or the purpose; or
the hotel has reasonable grounds to believe that the use of the hotel service could jeopardize the smooth business operation, safety, or public perception of the hotel, without this being attributable to the hotel’s domain or organizational area; or
unauthorized subletting or further leasing according to Clause II para. 3 occurs; or
the hotel becomes aware of circumstances that suggest the guest's financial situation has significantly deteriorated after the contract has been concluded, particularly if the guest does not settle due claims of the hotel or does not provide sufficient security and therefore payment claims of the hotel appear endangered; or
the guest has filed an application for insolvency proceedings over their assets, has sworn an affidavit according to § 807 of the Code of Civil Procedure, initiated a non-judicial procedure aimed at debt settlement, or ceased payment; or
insolvency proceedings are opened on the guest's assets or the opening of such proceedings is rejected due to lack of assets or for other reasons.
2. The hotel must notify the guest of the exercise of the right to withdraw in writing immediately by signed letter, corresponding fax or email. This written form does not apply for the withdrawal according to Clause VI para.
3. In the aforementioned cases of withdrawal, the guest does not have any claims for damages.
VI. Arrival and Departure
1. The guest does not acquire a claim to the provision of specific rooms unless the hotel has confirmed the provision of specific rooms in writing.
2. Booked rooms are available to the guest from 3:00 PM on the agreed arrival day. The guest has no right to earlier provision unless previously agreed in writing with the hotel. A message by fax or email satisfies this requirement.
3. Booked rooms must be occupied by the guest by 6:00 PM on the agreed arrival day. Unless a later arrival time has been expressly agreed upon, the hotel has the right to allocate booked rooms elsewhere after 6:00 PM without the guest having any claims for compensation. The hotel is entitled to a right of withdrawal in this regard.
4. The guest is required to fill out a registration form at check-in, as this is necessary for the formation of the accommodation contract. The personal data collected in this process will be processed in accordance with the applicable data protection regulations (GDPR) and deleted after the expiration of the statutory retention periods.
5. On the agreed departure day, rooms must be vacated and made available to the hotel by 12:00 PM at the latest. Thereafter, the hotel may charge the daily room rate for additional use of the room until 6:00 PM, and 100% of the full valid accommodation rate from 6:00 PM. The guest is free to prove to the hotel that no or considerably lower damage has occurred.
VII. Hotel Liability, Statute of Limitations
1. Should there be any disruptions or deficiencies in the hotel's services, the hotel will endeavor to remedy these upon prompt notification by the customer. If the guest negligently fails to report a defect, there will be no entitlement to reduce the agreed contractual payment.
2. The hotel is liable to the guest according to legal provisions for all damages arising from the injury to life, body, and health.
3. Insofar as a limitation of liability is legally permissible, the hotel is only liable for slightly negligent damages if these result from the violation of an essential contractual obligation in a manner that endangers the purpose of the contract. In such cases, liability is limited to foreseeable damages typical to the contract.
4. The above limitation of liability applies to all claims for damages, regardless of their legal basis, including claims based on tort. The aforementioned limitation of liability also applies in cases of any claims for damages a guest might have against employees or agents of the hotel. It does not apply in cases of liability for a defect following the assumption of a guarantee for the condition of an item or work, in the case of fraudulently concealed defects, or in the case of personal injuries.
5. For items brought in by the guest, the hotel is liable according to the legal provisions of §§ 701 ff. BGB. The hotel recommends that valuables be kept in the hotel safe. Liability claims expire if the guest does not immediately notify the hotel in writing upon learning of the loss, destruction, or damage. If damage to items brought in is discovered by the guest before leaving the hotel, they must report it immediately to reception staff.
6. If the guest is provided with a parking space in the hotel garage or a hotel car park, including for a fee, no custody agreement is established. The hotel is not obligated to supervise. The hotel is not liable for the loss or damage to vehicles parked or maneuvered on hotel property, their contents, and living animals unless the hotel, its legal representatives, or its agents are guilty of intent or gross negligence. In this case, the damage must be reported to the hotel at the latest when leaving the hotel property.
7. Wake-up calls are performed by the hotel with the utmost care. Claims for damages due to an incorrect execution of a wake-up call, except in cases of gross negligence or intent, are excluded.
8. Messages, mail, and goods deliveries for the guests are handled with care. The hotel will take care of the delivery, storage, and – upon request – forwarding of these items, for a fee if desired, and upon request also for lost property. Claims for damages, except in cases of gross negligence or intent, are excluded. The hotel is entitled to hand over the aforementioned items to the local lost property office after a storage period of at most one month, charging an appropriate fee.
9. Claims for damages by the guest expire no later than three years from the time the guest becomes aware of the damage or, irrespective of this awareness, no later than three years from the time of the damaging event. The limitation period is two years if the guest made the booking through a tour operator. This does not apply to liability for damages resulting from injury to life, body, or health, as well as other damages based on an intentional and grossly negligent breach of duty by the hotel, a legal representative, or an agent of the hotel.
VIII. Guest Liability
The guest is liable to the hotel for any damage caused by themselves or by a third party invited by the guest.
IX. Final Provisions
1. In addition to these terms and conditions, the separate privacy policy is part of the contract. The hotel enters the booking data into a central database, which may be accessible to all hotels that are or become part of the AGO group.
2. Amendments or additions to the contract, acceptance of the application, or these terms and conditions for hotel admission can only be made in writing. Unilateral changes or additions by the customer are invalid.
3. The place of performance and payment is the location of the hotel.
4. The exclusive place of jurisdiction – also for check and bill of exchange disputes – in commercial transactions is the location of the AGO operating company GmbH (Hamburg). If a contractual partner does not have a general place of jurisdiction in the country, the exclusive place of jurisdiction is the location of the respective operating company. The hotel is, however, entitled to file lawsuits and other legal proceedings also at the general place of jurisdiction of the guest.
5. The law of the Federal Republic of Germany applies.
6. Should individual provisions of these General Terms and Conditions for hotel admission be or become ineffective or void, the validity of the remaining provisions is not affected. The parties will immediately replace the ineffective provisions with such effective ones that come as close as possible to the intended purpose and their economic significance. The same applies if there are any gaps in the contract. Otherwise, the statutory provisions apply.
Status: January 2026